At Karlon, we are committed to delivering your furniture with care, transparency, and full tracking visibility. Every order is carefully produced, inspected, and shipped through trusted logistics partners to ensure it reaches you in the best possible condition.
Below you will find important information regarding production, shipping, delivery timelines, and tracking.
Because many of our pieces are made to order, production time may vary depending on the product.
The estimated production timeframe is clearly displayed below each product on the product page.
These timelines are approximations and may occasionally vary due to factors such as:
We intentionally provide generous time estimates, meaning that in many cases orders may arrive earlier than expected.
For custom-made orders, please allow an additional 7–10 days of production time.
Because production begins shortly after an order is placed, customers have 24 hours after purchase to request any order modification or cancellation. After this period, production may already have started and the order can no longer be canceled.
Depending on the size and volume of the item, orders may be shipped via:
Our logistics team selects the most appropriate shipping method in order to ensure safe and efficient transportation of your furniture.
To provide full transparency, every order is assigned a tracking number during production.
However, please note that:
From that moment, the tracking will update through the different stages of the delivery process.
Occasionally, tracking updates may take additional time to appear, particularly:
Please do not worry if updates are temporarily delayed. Our team monitors shipments and will be notified of any issues so they can be resolved proactively.
To follow your shipment, we provide a dedicated tracking page.
Track your order:
Track My Order
Simply enter:
to access the latest shipping updates.
Once the shipment arrives in the destination country, the local carrier will take over the delivery.
Depending on the carrier, one of the following may occur:
If the carrier has not contacted you, the tracking page will indicate the next steps and you may contact the carrier directly to organize delivery.
For large furniture items, deliveries may be handled by third-party freight carriers. Customers are responsible for ensuring availability to receive the delivery or coordinating with the carrier to schedule a suitable delivery time.
For large items such as modular sofas or large orders, shipments may be delivered in multiple packages.
Modules or parts of the same order may therefore arrive separately depending on logistics and transportation conditions.
Once a shipment is marked as delivered by the carrier, the responsibility for the parcel transfers to the customer.
If the tracking information confirms delivery to the shipping address provided at checkout, Karlon cannot be held responsible for lost or stolen packages after delivery confirmation.
Customers are encouraged to ensure someone is available to receive the delivery or to arrange pickup with the carrier if necessary.
Customers are required to inspect their order upon delivery.
If the package appears damaged during transport, customers should:
Please include:
If no issue is reported within 48 hours after delivery, the order will be considered accepted and delivered in satisfactory condition.
Claims submitted after this timeframe may not be eligible for resolution.
Customers are advised to keep the original packaging until the product has been fully inspected, as it may be required to process certain claims.
For most destinations, taxes are included during the shipping process.
However, depending on the country of delivery, additional customs duties or import taxes may occasionally apply.
If such charges occur, Karlon commits to covering up to 30% of the additional customs fees, while the remaining portion may be the responsibility of the customer.
Customers are responsible for ensuring that the shipping address provided at checkout is correct and complete.
If an incorrect address is provided and the shipment needs to be redirected or reshipped, the customer will be responsible for any additional shipping costs incurred.
If a customer refuses delivery without a valid reason, the shipment may be returned to our logistics facility.
In such cases, any of the following costs may apply:
These costs may be deducted from any applicable refund, and certain products (especially made-to-order or customized items) may not be eligible for refund if delivery is refused.
While we carefully select reliable logistics partners, Karlon is not responsible for the service quality of third-party delivery carriers once the shipment has been transferred to them.
However, our support team will always assist customers in resolving any delivery-related issues whenever possible.
We proudly offer worldwide shipping and work with international logistics partners to safely deliver our products across the globe.
If you have any questions regarding your order or delivery, our team will be happy to assist you.
or via the chat support available on our website.
A member of our team will respond as soon as possible.
Company Name: GLOBAL GIN LIMITED
Registration: 79 801285
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK, HONG KONG
